​With help desk ticket counts on the rise, IT environments and computing platforms increasing in diversity and complexity, and management striving to control costs, IT professionals need more than free or basic remote support tools. In fact, the basic tools that teams bring on to bridge a capability gap and “get by are increasingly stretched beyond their limited use cases—impairing service desk effectiveness, frustrating customers, and even creating dangerous cyber risks. So, if you’re in the market for a new remote support tool, consider how these tools will impact the security, flexibility, reliability and the reputation of their organization.

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