​Vendors, service providers, and even government agencies, have been rapidly deploying chat-based features on their websites to field requests from sales to support. These chat applications are designed to field plain text requests from humans that are fed into an artificial intelligence engine, which can provide “smart”, scripted responses to inquiries. Regardless of whether it’s a human or machine, however, there are some interesting security risks inherent of chat-based services. Yet, if you scour the web for security best practices around implementing chatbots as a support extension for your business, there is very little attention and guidance around how keep it secure for both your company and for the end user.

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